An open letter has been emailed to the authorities, media and Government officials demanding action over the dealings of the businessman Neill Malcolm Stuart John of Barry in Wales. For more than two years journalist Harry Mottram has been exposing and reporting on his activities which entail less than honest trading in the printing and publishing industries. Together with his partner and co-director of some of his firms Clare Hunnisett (often known as the ‘Bonny and Clyde’ of the print industry) he has left a long list of printers, graphic designers, publishers, print finishers and members of the public out of pocket.
Despite mounting evidence from the testimonies of scores of angry customers John continues to trade.
From Harry Mottram (freelance journalist) on behalf of countless victims
Open letter calling for action over the business activities of Neill Stuart Malcolm John
End the activities of the ‘Bonny and Clyde’ of the Print Industry
We the undersigned wish to draw the attention of the general public, graphic designers, small and medium sized businesses of all types, self-publishers, authors, publishers and printers, the media, the law, politicians and the authorities to the business activities of Neill Stuart Malcolm John of Barry near Cardiff in the Vale of Glamorgan, Wales.
Using a number of business names, limited companies and mixing up first and second names Neill Stuart Malcolm John (we understand this is his correct name) has traded as a print farmer or broker but has consistently failed to provide the service he advertises for more than two years. His various names include Andy, Mal and Mr Poppleton as well as many others and he changes his names and the spellings of his names and adjusts his date of birth to evade justice. For evidence see his various names as directors of hundreds of firms at Companies House.
He also uses his terms and conditions to wriggle out of responsibility. He operates online only and takes money up front which he fails to repay when the printing job is not delivered or printed correctly. When customers complain he uses all manner of excuses not to repay their cash and relies on them giving up trying as they do not want to “throw good money after bad.” He does not own a print factory or any presses but works alone or occasionally with a colleague.
There are two types of victims involved. Firstly members general public, graphic designers, small and medium sized businesses of all types, self-publishers, digital printers, litho printers, authors and publishers who wish to have a book, brochures or other literature printed. They find his website which offers large discounts and below the market rate prices and trust he is genuine only to discover to their cost he does not live up to his promises. The sums involve range from a few hundred pounds to many thousands. After contacting around 100 customers only four said they were satisfied with their dealings with him.
The second type of victim are print firms in the UK and Europe. They are initially paid for work commissioned by Neill Stuart Malcolm John but after he has gained their trust he will order work which is not paid for. Due to the distances involved they are reluctant to chase after him for payment or to take legal action as again they do not want to “throw good money after bad.” They come from as far as Turkey and Russia, plus the Baltic states of Latvia and Lithuania and include Poland and the Czech Republic amongst others.
Despite the actions of Neil Stuart Malcolm John being called out in the trade press, the national press and the BBC he continues to ply his trade regularly changing his firm’s name on the internet. He and his partner Clare Hunnisett who is often listed as a director of his firms have been dubbed the ‘Bonny and Clyde’ of the Print Industry by victims for their reckless behaviour in not fulfilling orders or refunding money or indeed repaying any money at all.
Those who have signed below are only a small proportion of his unhappy customers. Most say his activities amount to fraud although the more charitable may call him a dishonest trader and some even suggest he has a mental condition. The money lost to this man amounts to hundreds of thousands of pounds with self-publishers, businesses and printers most hit – but there are others including charities. His numerous firms are listed at Companies House – one of which (House Print) was liquidated in 2016 with no assets. Some customers have taken him to court and have failed to get a penny whilst Action Fraud failed recently to make a case against him stick.
We call upon the police department’s Action Fraud, the Insolvency Service, the Member of Parliament for the Vale of Glamorgan the Rt Hon Alun Cairnes, the Vale of Glamorgan Council’s Trading Standards department, the Welsh Assembly Member for the Vale of Glamorgan Jane Hutt, the Home Secretary Amber Rudd and David Gauke the Lord Chancellor to initiate immediate action to end Neill Stuart Malcolm John’s business activities.
We also call on all victims to send comprehensive evidence of their dealings with him to Action Fraud and the Vale of Glamorgan Council’s Trading Standards department so they can investigate their individual cases.
For more details of his activities Google his name Neill Stuart Malcolm John and discover the long list of disappointed customers and suppliers and his disgraceful business practices.
Yours the undersigned
Harry Mottram. Freelance journalist
Peter Morgan. Photographer
Magda Wieczorek. Author
Dorri Roughley. Publisher
Paul Day. Customer
Bina Naik. Designer.
Allan Phin. Customer
Isabella Housley. Customer Barbara Jago. Customer
Brendan Perring. Editor of Print Monthly
Ian Carrott. ICSM
Matthew Strong. Customer
Berni Albrighton. Customer
Rick Wilson. Customer
Eleanor Baggaley. Yellow Brick Road Academy
Steve Lampon. Customer
Mr Tab Kimpton. Cartoonist
Oliver Szikszay jr. Managing Director. Szo-Kep Printing ltd. (Hungarian print firm)
John Hemming-Clark. Author
Richard Osborne. Customer
April Stobbart. Customer
Magdalena Wieczorek. Author
Nikki Collins. Managing Director. NMP Collins Innovations Ltd
Jonathan Haskell. Marketing executive
Artur Broks. Sales director. UnitedPress Tipografija SIA, Latvia
Nigel Mitchell. Director, Biddles Books Limited.
Jeff Krotz. Photographer, All The World’s A Studio. Self-employed.
Robin Smith. Robin Smith Fine Art Ltd
Berni Albrighton. Customer
Heather Chamberlain. Customer
Monika Krajinova. Grafia Nova Printing. Czech Republic
Jozsef. Ofszet Nyomda Printers, Budapest, Hungary
Jacyntha Crawley. Customer
Mark Hughes. Managing Director. PAGE Creative Ltd
Jahanara Rahman. Customer
Steve Cooper. Spitting Lizard
Sita Brand. Settle Stories
Jenny Knowles. Publisher. Little Knoll Press
Ann Marie Dalton. Customer
Stephen Tofts. Director. Benchmark Training & Development
Natalie Fox. Customer
Piotr Stachurski. Quad Graphics
Mary McGuire. Customer
Rachael Dingis. Customer
Dave Taylor. Customer
Gerry Grant. Customer
Adele Lea. Customer
Duncan Gough. Customer
Hugh Hollinghurst. Customer
Peter Maguire League Chairman. Wearside Football Leagues
Jill Hogben. Church printing
Stacey Hicken. Customer
Graham Treglown (GTA Creative)
Mariezain Kabba. Customer
Robin of Situation Press
Mark Worrall. Customer
Philip Caine. Customer
Peter J Nash. Customer
Patrick Thorne. Customer
Patricia Sealy. Company Director
Allan Sealy. Freelance Graphic designer
Lyndon Stokes. Owner 34FINEART LTD.
Caroline Whittle. CEO Out of the Hutch
Heather Odom. Business Manager Out of the Hutch
Peter Maguire. Publisher of 125 years of league football
Keith Righelato. Viosimos Enterprise
Katie West. Fiction & Feeling Ltd.
Jacky Davison. Writer.
Alice Humble. Director of Humble Fit Ltd
Anne Cooper. Publisher
Katy Rink. Editor, My Shrewsbury
Nairobi Thompson. Self-published and published writer and poet.
Pauline Reid. Independent Creative
Rob Hewson. Hewson Consultants Ltd
Now read some of their comments:
These are comments about the service customers sent to Harry Mottram by email about their dealings with Neill Malcolm Stuart John. It gives a flavour of the anger felt by many of his customers.
Stuart agreed to issue a partial refund, but this never materialised despite repeated assurances. I eventually gave up on writing letters, emailing and phoning to chase up our agreed refund.
Then a number of critical deadlines were missed without apology. Stuart and the staff were rude when we chased for delivery and instead of customer service he tried intimidation by telling us to talk to his lawyers.
I ended up having a book launch without a single copy of my book being available despite there being several weeks between initial discussions (Aug 16) the order being placed (I paid in full Sept 16) and when it was originally expected (End Sept 16 for the book launch 10 Oct 16). I was horribly embarrassed.
He is a liar, a cheat and a conman and very abusive when challenged.
He kept inviting us to take legal action against him. Obviously knowing nothing would come of it as he is a seasoned conman !!! We paid for something we didn’t get and the issue was never rectified.
I paid upfront for an order of books which we planned to sell to raise money for the NSPCC, my chosen charity during my year as Ladies ‘ Captain at my golf club. I hoped to receive the books before Christmas so that they could be used as presents. The books did not arrive and, initially, Stuart offered to refund me half the cost, that never happened. He then became quite unpleasant.
This man is liar and a cheat, we were very not happy at all and now stuck with a publication of 500 hardcover books that were not delivered in time and we missed our opportunity for sell these and he has been using our name as ref to clients.
The first deadline for delivery was missed. After speaking to him on the phone he was becoming more and more evasive, he then told me the books had been printed in Belgium and were on their way but were taking their time. There followed several telephone conversations and an increasing amount of unlikely excuses.
The author of the book then spent many hours on the internet and finally found out his real name which led us to realise we had been scammed after reading the multiple posts about this guys previous activities.
Obviously no books have ever been delivered and despite him promising to waive his ridiculous terms and conditions and promising to repay the money he is yet to do so. He still emails me from time to time which I ignore.
He was sent registered letters to all of his addresses in mid-December giving him 14 days to complete the order or repay the money, obviously neither of these things have happened.
A claim via the small claims court was issued earlier this month which he is contesting, his defence is that he was only an employee and not responsible for the companies actions.
Yes I have been defrauded and then fobbed off.
I find it simply incredible that no national newspaper has picked up on this outrage and scandal… …when there is a real live conman running around repeatedly defrauding vulnerable people.
It would be interesting to understand quite how much money he has actually stolen. It’s nonsensical and an absolute disgrace. It just makes an entire mockery of the justice system.
Yes this man took me for £750 under the Houseprint name.
Paid £2080. He has refunded me £510. I have countless emails saying that he will pay me in full by ex date and of course nothing happens.
I believe that something should be done. This surely is FRAUD. A Czech printing firm was owed > £30,000. It’s such a shame. Also know a printer in Hungary who lost a lot of money. Think the police should be involved. Surely, this is no different from investment scams that the perpetrators go to prison for?
This man will carry on until he dies. One widow tells me that her small printer husband committed suicide over £35,000 in owed printing, and many European printers are owed 100,000 euros.
It’s absolutely NOT TRUE that I was happy with their service. It was a nightmare as I thought i had lost all the money i paid them with no sight of the books i ordered to print. They kept making up stories after stories and eventually stopped taking my calls.
I wouldn’t recommend his or his company if they were the last printers on earth.
We have NEVER been happy with work. It has been a complete disaster and our Solicitor is on the case.
Are you joking! Happy with them! They ruined my business!
I would not recommend them to anyone and I am taking legal proceedings against them.
I’m a seething victim of this lying con man. I gave him an order for 300 copies of my book October and he had me believe, with occasional vague updates, that there was production work ever ongoing. Only two weeks ago he said the books would arrive ‘the day after tomorrow’ and thanked me for having ‘the patience of a saint’. Of course no books arrived and Mal (or Andy: same person?) then suddenly sent a sheet of quasi-legal drivel cancelling the order and offering me a refund. This was then said to be ‘processing’ last week but (surprise, surprise) didn’t arrive; though l got another ‘legal’ letter today saying that a new partnership had been established which would return fluidity to the operation, and therefore my order could be revived. This thing is quite beyond farce and l think l’ll just have to give up on my £300 deposit.